Genki Japanese School in Tokyo, Japan
Location
- Japan
- Tokyo
Language
Japanese
Aug 17, 2018
Dec 19, 2022
3 travelers are looking at this program
About Program
Pack your bags and head on over to Tokyo to learn Japanese! Conveniently located near downtown Tokyo’s famous Shinjuku Station, Genki's Tokyo school offers programs in intensive communicational Japanese language. Studying at Genki Japanese School gives students the perfect opportunity to experience the lively nightlight, food, and shopping. Immerse yourself in Japan's culture and deepen your language skills today! GenkiJACS was voted as Star World Language School (not just Japanese school!), at the 2016 Star Awards, and is accredited both domestically and internationally.
Response from Genki Japanese Language & Culture School
Dear Melissa-san,
Thank you very much for your review. Receiving a negative review is something we here at GenkiJACS value as it offers us an opportunity to learn and keep improving and we really appreciate them. We are incredibly sorry that your time with us was not what you were hoping for, as we always strive to provide our students with only the best possible learning experience.
We are really sorry that the rhythm of your class was not as intensive as you expected. We adapt our teaching speed to the speed of each class, so we do not have a set curriculum pace. That being said, we are always happy to listen to our students, and move them to a slightly faster paced class should one be available at the time. If one is not, we are happy to discuss other options, such as moving to a higher level class. Our teachers are always open to talking about students' personal learning speed. We will try our best to improve the way we communicate this to students in the future, as unfortunately, this time, we were only made aware that the speed of your class was slower than expected via this review.
Regarding the number of students in the class, our maximum of 8 students per class is by far the smallest of any accredited Japanese school in the country, and we do our best to stick to that. However, sometimes when a new student joins our school, their Japanese level is different from the level they applied at, and they have to join a class different from the one we had planned for them. In the worst case, this can mean joining a class that already has 8 students. If this happens, we split the class into two classes as soon as possible, so that each class has less than 8 students, but occasionally this means that a class will have 9 students for a few days, until we can arrange for an extra teacher. When this happens, teachers are supposed to talk to all of the students in the class, to explain the situation and to confirm that the students are OK with it. It sounds like that didn't happen in your case, and I'm very sorry for that. We'll make sure that in the future, it's more clearly indicated that classes may rarely have 9 students, and that teachers always confirm with students in situations where adding a 9th student may be necessary for a few days. Sorry again for the trouble that this caused you.
Once again we really appreciate your feedback as it will help to keep improving our services and our sincerest apologies again for not having met your expectations.
We really hope to be able to make it up to you in the future if you give us a second chance and please do not hesitate to contact us directly anytime as we will be happy to support your Japanese learning as much as we can.
Yours sincerely,
The GenkiJACS team